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New players Only. Bonus valid for 14 days. Free Spins valid for 72 hours from credit - www. The Free Spins are credited over a period of 10 days.
However, despite these negatives, the casino still manages to provide players with a wonderful gaming experience. For these reasons, we have decided to give Sun Palace Casino a rating of 8 out of Sun Palace Casino Review 4 out of 5 stars from 56 Reviews.
Play Now. Sun Palace Casino Final Rating Sun Palace Casino ticks loads of checkboxes. Overall Rating. Description Sun Palace Casino launched in PLAY NOW Sun Palace Casino Bonuses and Promotions Like many of the casinos we review here on Gambling Below we go through all you need to know about Sun Palace Casino bonus offers: Welcome Bonus While you only get one bonus for your first deposit, Sun Palace Casino has a few other offers to use on the deposits that follow.
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SUN PALACE CASINO REVIEW 4 out of 5 stars from Reviews. Play Now. Overall Rating. Bonuses and Promotions. Description Sun Palace is an American-friendly online casino that has been open for quite some time.
Use Bonus code BONUS Cashable Blackjack Bonus. SUN PALACE BANKING OPTIONS The banking options available at Sun palace are fairly standard for a casino for American players.
The deposit methods, not all of which are available to American players, include: Visa MasterCard MST Gift Cards Neteller Money Order Withdrawal methods include: Check via mail Check via courier ACH Direct Deposit Money order Neteller Be advised, the casino does ask players to allow for two weeks for withdrawals to be processed, so keep that in mind.
SUN PALACE CUSTOMER SUPPORT As with other top casinos, customer support is available 24 hours a day at Sun palace casino. When she checked her account history, it appeared that her withdrawal was approved and after that, she couldn't understand why it wasn't.
Winnings declined due to payment processor glitch. The player made a deposit and played at the casino without taking any bonuses.
He then managed to win a jackpot at a slots game. After requesting a withdrawal he sent over all the documents requested by the casino.
At first, he received an email confirming their reception but then he received an email informing him the payment was declined.
The reason given was that the initial deposit payment didn't go through due to a payment processor glitch. Even though the player said the money was deducted from his account the casino insisted the money didn't go through and would be returned to the player's account.
There was no reaction to this complaint and it remained unresolved. The player received a part of his winnings and was waiting for the rest of it to arrive.
Later on, the player found out their account was under the investigation due to a suspicion of fraud.
The case remains open and unsolved. Extremely long withdrawal process. The player's withdrawal request was delayed but the support told them it would take more time to receive the money, about two weeks.
They also said that they play in the same casino group with Vegas Casino online but never experienced any problem with their payouts.
No more update is available ever since. The payout was delayed over twenty days. The payment was delayed for over twenty days and not paid.
There is no further update available. Show 12 similiar complaints with 3, black points in total. Delayed payment, status unknown.
Winnings not paid. The player requested a withdrawal of over USD. Even though it had been a month ago, it was still not paid and the casino stopped communicating with him.
Delayed payment, likely paid. Delayed payment, the casino stopped responding. The player complained his withdrawal request was taking too long to be paid out even though he had always experienced quick payments before.
The casino support told him there was a delay but later stopped responding to his emails. This complaint remained without a reaction. The casino blamed it on first in first out basis and said it wasn't their turn to receive the money yet.
Delayed payout due to first come first served system. They also used a foul language towards the casino and they asked them to be more polite in the future.
They also mentioned their payout depended on a first in first out basis. No update ever since then. Show 2 similiar complaints with 78 black points in total.
Black points: 0. The payout was delayed due to the player's account being under the investigation. The player requested a withdrawal but it was delayed.
The casino informed them that they were running an investigation on the account due to the detection of several accounts being created in the same area of where the player lived.
They also told the player to not to worry, they just wanted to be sure it wasn't a fraud and asked them for more time. Two months later, the casino still didn't contact the player with an update and they decided to post a complaint.
Later on, the casino replied that they were still investigating this case and they would get a hold of the player as soon as they would resolve the issue.
No further update is available. The player's payout was delayed due to their account being under the review. Later on, they found out that their account had been under the review and that would take a month.
The casino claimed that they tried to reach out to the player for an account validation, but couldn't get a hold of them at all.
The player claimed that no one from the casino ever contacted them. No further information is available. Show 1 similiar complaints with 0 black points in total.
Complaints on related Slots Plus Casino Same owner. Justified complaint. Black points: 1, for this casino.
Uncertain dormancy accusations, winnings were not paid. At first, the casino told the player they couldn't pay USA players due to the UIGEA law and they would pay them if they were to open an account in Europe.
After the player had done so, they provided the casino with their bank wire information but they never received a penny from it.
Once the mediator got a hold of the casino, they demanded that the dormant accusation was accurate. There is no other information available ever since then.
Read more on: thepogg. Uncertain case, passive regulator. Black points: 96 for this casino. An uncertain case of withheld winning. The player claimed they should have contacted him about the change in the bonuses since he was a long time customer of the casino and he also states that the bonus and terms conditions were nowhere to be found on the mobile site of the casino.
There was no further action done, the casino states there was nothing else that they could've done for the player. Black points: 33 for this casino.
The player didn't receive their winning. After the player completed the wagering requirements on a matching deposit bonus, they requested a withdrawal but never received the money nor did the casino ever got in touch with them.
There is no further information on the complaint. Black points: 28 for this casino. The player's winning was not paid and the account was closed.
The player contacted the casino in the spring of and was told that the account was put into an inactive mode and needed to resubmit the documents for verification to reactivate.
After doing so, the account was still inactive, this time due to a non-play. The player decided to deposit money and played a bit but was later informed by another chat representative that it was not enough and the chat got disconnected.
Upon contacting the chat again, the player was informed that the documents for verification were not received. The player also didn't receive any response from the finance and security departments to any of the questions about the account, despite all the emails and asking the chat rep to email those departments as well.
Later on, the player tried to login into the account and the access was denied. When the player contacted the chat about it, they informed the player that there was nothing they could do and the account has been flagged.
The player was asked to open an account outside of North America, preferably in Europe, in accordance to receive the winnings. There is no further information on this case.
After waiting for too long for the payment to process, she contacted the financial department numerous times for an update on the withdrawal.
The financial department representatives kept telling her it would be a few more days. Later on, the financial department informed her that she chose a slow payment method for processing.
She decided to cancel the withdrawal and requested a new one, this time, via check by courier. And still, nothing happened.
She was advised to contact the casino's financial department for an update about the payment. The player claimed she did so multiple times before with no response.
Black points: 19 for this casino. There have been no payouts received by the player yet. Black points: 17 for this casino. Extremely long withdrawal process for no reason.
They were told by the casino representative that it took up to 14 days to process but the time has passed and no payment has arrived. No more update available ever since.
Black points: 16 for this casino. Approximately on June 3rd, the player requested a withdrawal and submitted all the documents for verification.
The payment got approved but the player never received it. No payment has been received by the player yet. Black points: 15 for this casino.
Three weeks after the withdrawal request, the player decided to find the phone number for customer care but was unable to do so.
There has been no further information on the case. Black points: 14 for this casino. Very long processing time without the help of resetting the account password.
Shortly after Ross, a player from the USA submitted his request for a withdrawal, he was informed by the casino support that his account number was invalid.
He also tried to change his password, but unsuccessfully. When he asked for help on the casino's support, he was informed that it's an IT problem and they can't help him with it.
Black points: 10 for this casino. The player made quite a few deposits to the casino but when they tried to request a withdrawal, it was not that easy.
The player was given different reasons every time they contacted the casino and had waited a long time for the winning to be processed.
There is no further information. Black points: 99 9 for this casino. On May 30th of , the player requested a withdrawal but didn't receive the payment.
The player contacted the casino's finance department and was informed that the payment is still in process and the player should be informed by the finance department when it's done processing.
On July 19th, , the money was still not in the player's account. There was no further information on this case. The casino asked the player to contact their financial department for the update on the withdrawal request saying that he would be paid on a first come first served basis.
Brian contacted the financial department, but they had no information on the status of his account. Black points: 89 8 for this casino.
After not receiving the requested withdrawal, the player contacted the casino a few times with no response. Finally, an answer came and the player was asked to contact the security department for further information due to the withdrawal being reviewed.
There is no further information on the case. Black points: 87 8 for this casino. The player requested a withdrawal and the process was taking over a month.
The player was also waiting for another withdrawal to process from another casino from the Main Street Group casinos.
There was no response from the casino what so ever. Black points: 54 5 for this casino. The player, Kathy from the USA, requested a withdrawal that took much longer than she expected.
The casino considered this matter closed. Black points: 30 3 for this casino. Very long withdrawal process. When the player contacted the chat support, they've told them that the withdrawal would be paid in the next few days.
The player still hasn't received the winning. Claiming a non-existing bonus. Askgamblers, later on, removed the bonus from their website.
Disputed amount:?? Show 17 similiar complaints with 2, black points in total for this casino. Black points: for this casino. The player has not received any money since then and the casino refused to communicate with the player.
Black points: 12 for this casino. Ocean did chat with the financial department, but they kept giving him a different excuse for non-payment every time.
No payment has been received. Black points: 18 1 for this casino. The player requested to close their account multiple times.
Msculley1, a player from the United States, had been trying to close her account for a year, but the casino's chat representatives kept telling her that they would forward the request to another party.
When she logged in to her account, it was still in an active mode and she kept receiving emails and text messages, which she didn't wish to get anymore.
No help from the casino representatives was received. Show 2 similiar complaints with black points in total 13 for this casino.
Insufficient evidence from casino. Black points: 60 for this casino. The casino paid the player only a partial amount of their winning due to the maximum withdrawal limit.
The player disputed there was nothing written about it in the terms and conditions and the casino failed to provide any relevant evidence to prove it.
There is no further update on this case. Extremely long ID verification process and withdrawal processing.
A few days later, after contacting the casino again, they said that the manager was still waiting for the approval and that they would contact the player when it's done.
There has been no update from the player since. Black points: 39 3 for this casino. Extremely long withdrawal process and only the partial amount was paid to the player.Very Good! Sun Palace is an American-friendly online casino that has been open for quite some time. The casino first opened its doors 15 years ago in This is always a good sign for potential new players, because untrustworthy casinos don’t last very long. Full Review. Sun Palace Casino USA is powered by downloadable and non-downloadable Realtime Gaming software. This means that you will have access to the Sun Palace Casino instant play option, as well as the sun palace casino app. Our review looks at what this trusted online casino has to offer since it was launched back in Sun Palace has been similar to other sites in the same casino family. The main issue is that it does not seem to be very generous with winnings. The site functions properly and it is easy to navigate. Reply Helpful (1). Sun Palace Casino Review NOTICE – New Bonus Offer The no deposit offer from Sun Palace Casino has ended and we now recommend checking out Wild Casino which is a brand new site from a trusted group that accepts all US players. They offer a number of bonuses up to $9, in total value available for new players at the casino. Sun Palace Casino - Trying To Void Legitimate Winnings Having Played various casinos, I wanted to play one with RTG games so I chose Sun Palace Casino. I made a minimum $25 cash deposit with no bonuses as.
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